China IR Thermal Camera/Tracker Manufacturer and Supplier

1. Q: Thermometry IR thermal camera version, the image is red. How to solve?

It is a temperature alarm, which can be eliminated

Case 1: Use Viewlink software, PWM, S.BUS control

Answer:

(1) Connect serial port, make sure it is well connected.

(2) Send commands “AA 55 0A 96 FF” and “AA 55 0B 43 FF”, and the received feedback commands are same as sent.

Case 2: Use protocol control

Answer: Picture-in-picture switching/color palette switching command, which needs to set the temperature alarm value; the 9^th to 12th byte in the 7E command is the temperature measurement alarm setting bytes, float single-precision floating-point 32-bit (4 bytes, big- endian) is converted into a decimal temperature value, the factory default value is 300° (float: 43 96 00 00)

For example：

EO+IR thermal (Fusion pseudo color):

7E 7E 44 00 00 78 00 00 00 00 96 43 01 00 00 00 00 01 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 94

IR thermal (Fusion pseudo color):

7E 7E 44 00 00 78 00 00 00 00 96 43 01 00 01 00 00 01 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 95

IR thermal (Fusion pseudo color) + EO:

7E 7E 44 00 00 78 00 00 00 00 96 43 01 00 02 00 00 01 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 96

EO only：

7E 7E 44 00 00 78 00 00 00 00 96 43 01 00 03 00 00 01 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 97

EO+IR thermal (white hot):

7E 7E 44 00 00 78 00 00 00 00 96 43 00 00 00 00 00 01 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 93

IR thermal only (white hot):

7E 7E 44 00 00 78 00 00 00 00 96 43 00 00 01 00 00 01 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 94

IR thermal (white hot)+ EO:

7E 7E 44 00 00 78 00 00 00 00 96 43 00 00 02 00 00 01 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 95

EO only：

7E 7E 44 00 00 78 00 00 00 00 96 43 00 00 03 00 00 01 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 96

EO+IR thermal (black hot):

7E 7E 44 00 00 78 00 00 00 00 96 43 00 00 00 01 00 01 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 94

IR thermal only (black hot):

7E 7E 44 00 00 78 00 00 00 00 96 43 00 00 01 01 00 01 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 95

IR thermal (black hot) + EO:

7E 7E 44 00 00 78 00 00 00 00 96 43 00 00 02 01 00 01 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 96

EO only:

7E 7E 44 00 00 78 00 00 00 00 96 43 00 00 03 01 00 01 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 97

2. Q: How to solve if the thermal image is upside down?

Case 1: The gimbal is mounted normally (hanging), the EO picture is normal, but the thermal image is inverted

Answer: Connect serial port and make sure the communication is normal. Send the thermal image upright command: “7e 7e 44 00 00 91 80 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 51″, the thermal image will be normal.

Expand:

Thermal image upside down: “7e 7e 44 00 00 91 c0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 91″

EO camera: (Image forward rotation: 81 01 04 66 03, FF Image reverse: 81 01 04 66 02 FF, Reverse setting save: 81 01 04 3F 01 7F FF)

3. Q: How to set the the startup screen as single IR, single EO or PIP?

Case 1: Need to select a specific image as the startup screen

Answer: Send the serial command “Type+Save”

EO + IR (white hot): “7e 7e 44 00 00 78 00 00 00 00 96 43 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 91″

EO + IR (black hot): “7e 7e 44 00 00 78 00 00 00 00 96 43 00 00 00 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 92″

IR (white hot): “7e 7e 44 00 00 78 00 00 00 00 96 43 00 00 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 92″

IR only (white hot) + EO: “7e 7e 44 00 00 78 00 00 00 00 96 43 00 00 02 02 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 95″

EO only: “7e 7e 44 00 00 78 00 00 00 00 96 43 00 00 03 02 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 96″

Save: “7e 7e 44 00 00 8e 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ce”

4. Q: How to check the software version of the thermal camera (or tracker)?

Case 1: Connect serial port, send serial port command

Answer: Send serial command “7e 7e 44 00 00 d4 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 14”. If there is video output, the software version information will appear in the lower left corner of the screen in 2 lines. (as below shown)

SRED

Case 2：Connect TCP, send TCP command

Answer: Send TCP command ”EB 90 30 7E 7E 44 00 00 D4 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 14 28”. If there is video output, the software version information will appear in the lower left corner of the screen in 2 lines. (as below shown)

D5YRTDF

Case 3: After powering on, immediately turn on the video stream (HDMI or IP) and wait for the version information display automatically which will disappear in 30 seconds.

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Case 4: If there is no video stream output or abnormal, connect IP output by configuration tool (download from Viewpro website) and click Search Version at bottom and the version number will be display in the box.

5. Q: How to read and download the photos and videos in TF through IE browser?

Answer: Upgrade the specific firmware, through IE “http://192.168.2.119:8188/download”, you can see the photos or videos and download them, or you can download them through the Wget command. (Please contact with Viewpro technical support for the firmware.)

6. Q: Can’t play the video in TF card?

Case 1: The power is cut off without stopping the record, causing the stored video file damaged

Answer:

1. H264 format, the video can be played without stopping record when the power is interrupted

2.Set by protocol to pack the videos by segments.

3.Recover video files by repairing software

7. Q: How to change the size of the track box?

Answer: Use track size cmd to set the desired size. Sent once, this size will be stored in eeprom: AA 55 1E SZ FF, please note that SZ is hexadecimal

0×24: Small template 32

0×28: Medium template 64

0×30: Large template 128

The above information can be superimposed, for example:

0x2c: small template + medium template

0×38: Medium template + large template

Example: You can send AA 55 1E 28 FF to set the track size to a medium template

8. Q: How does the tracker output offset?

Answer:

Send command: AA 55 20 02 FF —— output offset

AA 55 20 00 FF —— don’t output offset

Output format: BB 01 XL XH YLYH 02 CS (CS: sum of all bytes modulo 256)

For example: BB 01 2A 01 80 FE 42 A7

X-axis offset 0x012A–> 298 Y-axis offset 0xFE80–> -384 (relative to the center point deviation pixel point: right positive, left negative, bottom positive, above negative)

When sending stop tracking command, it will feedback: BB 01 00 00 00 00 20 DC

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Viewlink Protocol: the center point is 0, the center coordinate of offset (0,0)

Subtract (960, 540) from the pixel coordinates of the locked targets

1	Frame Header	0xBB
2	Address	0×01
3	X-axis offset	LSB
4	X-axis offset	FSB
5	Y-axis offset	LSB
6	Y-axis offset	FSB
7	Status		BYTE0 0: Don’t display tracking box1: Display tracking boxBYTE1 0: No target 1: Tracking target BYTE2 0: EO 1: IR BYTE3 0: Single image display 1: PIP display BYTE4 0: Within preset temperature 1: exceed preset temperature BYTE56 Secondary tracking change status in circle, 3 status in total: 1, 2, 3 BYTE 7 Reserved
8	Checksum

9. Pointing Tracking Command Test

Pointing tracking points (960, 540):

(1) 7E 7E 44 00 00 86 00 C0 03 1C 02 00 01 3C 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 E4

(2) 55 AA DC 0D 31 00 00 00 00 00 0A 00 00 00 00 36

10. Set the thermal image gray value alarm

Answer: For example, red hot alarm

7E 7E 44 00 00 78 00 00 00 00 00 30 00 00 01 82 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 6B

11. Q: How to send serial command to change the IP address?

Answer:

Modify the IP settings of the Ethernet output version gimbal:

IP:192.168.0.2 7e 7e 44 00 00 87 c0 a8 00 02 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 31

IP:192.168.0.3 7e 7e 44 00 00 87 c0 a8 00 03 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 32

IP:192.168.1.160 7e 7e 44 00 00 87 c0 a8 01 A0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 D0

12. Q: How to upgrade T series CONN control board program?

Answer:

1.Format a TF card

2.Create a file in the TF card and name it as “update” , and put the software ”S303M32 .bin” into this file.

3.Insert the TF card into the camera

4.Power on the camera

5.Wait for 2 ~3minutes (Screen will indicate the success if there is video output. The gimbal will have home position indication sound after upgrade finished.)

6.Restart the camera

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